Customer service is the key to keeping your business bubbling along, without this important element supporting your business you will lose customers as quick as your attracting them.
CUSTOMER SERVICE USES
There are many ways that customer
service grows your business its the human element of just wanting
acceptance and become part of the community in which could be as simple
as welcoming the new member, or having the virtual assistant watching
your new Facebook group that you have formed and being there to answer
simple questions and comments.
AMAZON – SHOPIFY – EBAY STORES
These stores rely heavily on you the
owner to have the best customer support possible to help keep people
with quick response times to questions, to give login information and be
responsive to reviews that they write to know that they are being
heard.
These simple steps are the way to have
repeat customers that turn into raving fans that bring you more
business. Doesn’t it make sense to spend advertising dollars once and
then to keep them for repeat customers they’re after all then costing
you absolutely nothing to retain.
Many customers just want to have their
questions answered or follow up their orders or how to apply a code to
give them the discount off the full price you are offering. To keep the
customer happy it all comes down to quick response time to questions in
order to avoid frustrations, which leads to refunds and buyers remorse.
Research reveals that customers want
human interaction not something that frustrates them like a recorded
message or phone prompts they want to speak to a human voice to answer
questions quickly.
It may be something as simple as logging
on people get stumped and annoyed when they can’t get access to
products that they have just purchased. This delay in getting back to
them with a solution to their problem gets them upset and writes reviews
that are sometimes unpleasant and will hurt your future business.
With all the hard work that goes behind a
launch of a new product or service with advertising and webinars I have
seen personally the numbers of new sign ups drop off dramatically
between 25-30% due to no customer service. This is leaving money on the
table.
WEBINARS
What about shopping cart abandonment
this happens a lot and many businesses just send an email to get lost
amongst the many emails that people get sent wouldn’t your company stand
out from others to pick up the phone and ask them “was there a problem –
how can we help you?”
WELCOME CALL
There are some clients who will say
nothing and will never take the next step because they are unsure of the
next step in your program or service. A follow up call warms the person
and shows warmth of your company.
This only takes a few minutes and
something like “Hi Mary this is Dan from ABC Company, just giving you a
courtesy call to first to welcome you to our company and to see if I can
help you with and questions.”
How good does that customer feel now,
first they are acknowledged and secondly they have an opportunity to say
if there is a problem and have someone help them.
We at Need a VA have known the human
touch is so important in growing your business we personally help
variety of businesses, product launches and services increase their
bottom line just by being there to help their customers.
Contact us through the website http://needava.com or email us at info@needava.com today to see how we can help you.
Source: Growing Your Business
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